Policies and Procedures
TERMS OF SERVICE
Two Kings Glass
1. ABOUT THESE TERMS
Two Kings Glass ("we," "us," or "our") operates twokingsglass.com and provides glass products and creative services, including video production, photography, editing, live production, animation, 3D content, and interactive experiences.
These Terms apply to use of our website, purchases, and service bookings. Please review them before placing an order or booking a project. Order-specific or project-specific terms expressly agreed in writing control where they conflict with these general Terms, subject to applicable law. A proposal or quote becomes binding only when accepted by both parties as specified in that document.
2. ELIGIBILITY AND LAWFUL USE
You must be at least 18 years old, or the age of legal majority where you live, to enter a purchase or service agreement. If you act for a business or organization, you must have authority to bind it.
Any product identified as age-restricted is available only to customers who are at least 21 and meet any higher applicable age requirement. We may request age verification and decline or cancel an ineligible purchase. Payments for orders we decline will be refunded as required by law. This product restriction does not prohibit viewing our general portfolio or information about media services.
Products and services may be purchased and used only for lawful purposes. You are responsible for complying with applicable laws and using glass products safely and appropriately. Do not use products with illegal substances or for prohibited activities.
3. WEBSITE USE AND INTELLECTUAL PROPERTY
You may browse this website and use its information to evaluate, purchase, or book our products and services, including for legitimate business purposes. Website text, photographs, videos, artwork, graphics, audio, and other original content are owned by Two Kings Glass or their respective rights holders and protected by applicable intellectual property laws.
Except as permitted by law or authorized in writing, you may not reproduce, redistribute, sell, modify, or commercially exploit website content. You may share links to publicly available pages.
You may not misuse the website, attempt unauthorized access, introduce malware, impersonate another person, or submit fraudulent orders or payment information. Suspected fraud may be reported to payment providers or appropriate authorities.
4. ORDERS, PRICING, AND PAYMENT
Prices, availability, and website descriptions may change. We may correct errors and contact you if an error affects your order. We will obtain your agreement before increasing the price of an accepted order; if an order cannot be fulfilled at the agreed price and you decline a revised offer, we will cancel it and refund payments due.
Payment schedules, deposits, applicable taxes, shipping, travel, licensing, and other project expenses will be stated in the applicable checkout, quote, or agreement. Additional work or expenses outside the agreed scope require approval before being incurred or billed. Delivery or release of final work may be conditioned on receipt of agreed payments.
5. CUSTOM GLASS ORDERS AND APPROVALS
Custom glass products include commissioned artwork, personalized pieces, custom merchandise, and made-to-order glass. Each order involves dedicated design time, materials, and craftsmanship.
Please confirm dimensions, colors, personalization, quantities, and design details before approving production. Changes after approval may involve additional charges and affect completion dates. We will confirm any resulting price or schedule changes before proceeding.
Handcrafted glass naturally varies in color, shape, pattern, and dimensions. Minor variations consistent with the agreed design are part of the handmade process and are not defects. This does not excuse material deviations from approved specifications.
Glass is fragile. Follow any supplied handling and care instructions. Misuse, improper care, alterations, and accidental breakage after delivery are not covered by our return policy.
6. MEDIA SERVICES: SCOPE, SCHEDULING, AND CLIENT RESPONSIBILITIES
Media and creative services include videography, photography, editing, audio production, live streaming, animation, 3D visualization, and interactive development. Your proposal or project agreement defines deliverables, format, scope, schedule, fees, included revisions, and any licensing terms.
Please provide timely instructions, requested assets, approvals, access, and feedback. Client delays, changes, or missing materials may affect delivery dates. New creative directions, additional deliverables, reshoots, added filming time, or changes to approved work may require a separate quote and revised schedule.
Unless assigned to us in writing, you are responsible for obtaining permissions for client-supplied materials and arranging necessary location access and participant permissions. Each party is responsible for licenses and releases allocated to it in the project agreement. Providing a song, logo, image, script, or other material does not by itself establish permission to use it.
We may pause unsafe or unlawful production activity and discuss an appropriate way to continue. Any resulting scheduling or payment consequences will be handled under the project agreement and applicable law.
7. MEDIA REVISIONS, DELIVERY, AND RESULTS
Included revision rounds and approval procedures are defined in your proposal or project agreement. Requests outside that scope may require additional payment. Changes in preference after approval or delivery do not qualify for a refund.
If a deliverable has a technical issue or does not meet an expressly agreed requirement, contact us promptly with enough information to identify the concern. We will review it and address confirmed issues under the project agreement and applicable law.
Final delivery includes only the items agreed in writing. Raw footage, unedited photographs, source files, editable project files, and production assets are not included unless expressly listed. File retention and future access are governed by any agreed retention terms; ongoing archival storage is not included unless agreed. Download and back up delivered files promptly.
We do not guarantee specific audience figures, sales, platform performance, search rankings, or other marketing outcomes unless an express written guarantee is provided. Third-party platforms may change playback quality, compression, availability, or other features beyond our control.
8. MEDIA OWNERSHIP AND USAGE RIGHTS
Ownership, licensing, permitted uses, exclusivity, and any transfer of rights must be specified in the project agreement. Payment alone does not transfer copyright or provide rights beyond those agreed or otherwise provided by law. Any agreed transfer or license takes effect under the payment and other conditions stated in that agreement.
Pre-existing materials, tools, templates, and third-party assets remain subject to their respective ownership and license terms. We can grant only rights we own or are authorized to license. If intended use requires additional licensing, that licensing must be addressed before use.
Portfolio use, confidentiality, publication timing, and use of client names or logos will follow the project agreement and any required permissions. These Terms do not grant unrestricted permission to publish confidential client materials or identifiable participants.
9. RETURNS & REFUND POLICY
CUSTOM GLASS PRODUCTS
All custom glass sales are final. Custom products are non-returnable and non-refundable, except where required by law or expressly agreed in writing.
This policy covers commissioned artwork, personalized pieces, custom merchandise, and made-to-order glass products. Each piece is created specifically for your order.
Custom order cancellations: Once design work, material procurement, or production has begun, custom orders cannot be canceled for a refund, except where required by law or agreed in writing. Contact us promptly if you need to request a change or cancellation before work begins.
Damaged, defective, or incorrect items: If your order arrives damaged, appears defective, or materially differs from approved specifications, contact justin@twokingsglass.com promptly with your order information and clear photographs of the item and packaging. For visible shipping damage, please report the issue within 24 hours where reasonably possible and retain all packaging while we review it. This requested reporting period does not eliminate rights provided by applicable law or automatically disqualify a defect discovered later.
We will assess the concern and arrange an appropriate resolution, which may include repair, replacement, or a refund where warranted or required by law. Obtain authorization before sending an item back. Do not use an item that appears unsafe or damaged. Damage from misuse, improper care, alterations, or accidental breakage after delivery is not covered.
NON-CUSTOM MERCHANDISE
Return requests for non-custom merchandise are considered on a case-by-case basis unless different terms are stated at purchase. Contact us before returning an item. Approval is required. For discretionary returns, items must be unused, clean, and in their original condition. These conditions do not limit remedies for defective, incorrect, or misdescribed goods under applicable law.
VIDEO PRODUCTION & CREATIVE SERVICES
Video production, photography, editing, 3D, animation, live production, and other creative services are non-refundable, except where required by law or expressly provided in your written project agreement.
Our fees cover reserved production time, planning, filming, equipment, editing, and creative work performed specifically for your project. Completed services and delivered digital content cannot be returned.
Client cancellations and rescheduling: Booking deposits and payments are non-refundable for client-requested cancellations, subject to applicable law and your written project agreement. Rescheduling is subject to availability. Additional charges may apply for work already performed, expenses incurred, or schedule changes as specified in your agreement. No additional cancellation fee is created by these Terms unless expressly agreed.
Revisions and project changes: Included revisions are defined in your proposal or project agreement. Additional revisions, new creative directions, reshoots, or requests outside the approved scope may require a separate quote. A change in preference after approval or delivery does not qualify for a refund. Technical issues or failure to meet an expressly agreed requirement should be reported so we can review and address them.
If we cannot complete your project: We will contact you to arrange an appropriate resolution under your project agreement and applicable law, including any refund due for services not provided. The non-refundable policy does not allow us to retain payments contrary to applicable law.
APPROVED REFUNDS AND RETURN SHIPPING
Approved refunds will be issued to the original payment method where possible, within any legally required period. Your payment provider may take additional time to post the credit.
For a discretionary return unrelated to our error, you are responsible for authorized return shipping; original shipping charges are generally non-refundable. We will confirm any permitted deductions before you return the item. For damaged, defective, or incorrect items attributable to us, we will arrange the appropriate return process without charging you return shipping. We will not deduct shipping charges where a full refund is required by law.
INTERNATIONAL ORDERS
International orders may incur customs duties, import taxes, or handling charges disclosed by the relevant authority or carrier. Unless otherwise agreed, these are the customer's responsibility. Contact us before refusing or returning an international shipment. Any permitted deduction for actual return or customs costs will be explained, and no deduction will be made contrary to applicable law.
CONSUMER RIGHTS
Project-specific terms expressly agreed in writing govern that project, subject to applicable law. Nothing in this policy limits rights or remedies that cannot legally be excluded.
10. SHIPPING, DELIVERY, AND DELAYS
Production and shipping estimates will be provided with your order where applicable. A requested event date is not a guaranteed delivery date unless we confirm it in writing.
If we cannot ship merchandise within the promised timeframe, we will provide any notices, revised dates, cancellation options, and refunds required by applicable law. If no shipping timeframe is stated, applicable legal requirements still apply. Custom status does not remove legally required cancellation or refund rights for shipping delays.
If unforeseen circumstances affect a media project, we will communicate the impact and discuss a revised schedule or other appropriate resolution. No delay provision overrides mandatory refund rights.
11. ACCOUNTS, REVIEWS, AND REFUSAL OF SERVICE
Keep your account credentials secure and notify us promptly of suspected unauthorized access. We may restrict access, remove unlawful content, or decline transactions for suspected fraud, violations of these Terms, security concerns, or other lawful reasons. Canceling an account does not eliminate our existing delivery, refund, or contractual obligations.
Reviews and comments must reflect your actual experience and may not infringe another person's rights, expose private information, contain unlawful threats, or introduce malicious software. We may moderate spam, unlawful content, and unrelated material. We do not prohibit honest negative reviews or require customers to waive their right to share lawful opinions about their experience.
12. THIRD-PARTY LINKS AND SERVICES
Links to third-party websites are provided for convenience and do not necessarily imply endorsement. Third-party websites, payment providers, delivery services, and platforms have their own terms and privacy practices. We are not responsible for content or practices outside our control, without limiting any responsibility applicable law imposes on us.
13. LIABILITY AND MANDATORY RIGHTS
We are responsible for providing products and services in accordance with applicable law and our agreements. Customers are responsible for their own unlawful conduct, misuse of products, and unauthorized use of materials they supply.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from website use or products or services. This limitation does not apply where prohibited by law and does not exclude liability for fraud, willful misconduct, gross negligence, or any other liability that cannot legally be excluded. Nothing in these Terms waives mandatory consumer protections or remedies.
14. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable United States federal law, without overriding mandatory protections available under other applicable laws. Unless a project agreement lawfully provides otherwise, disputes will be brought in a court of competent jurisdiction in Pennsylvania, subject to any non-waivable jurisdiction or venue rights.
Please contact us first so we can attempt to resolve an order or project concern. This request does not restrict your right to seek legal remedies or submit a lawful payment dispute.
15. CHANGES AND SEVERABILITY
We may update these Terms by posting a revised version with an updated date. Changes apply prospectively and do not retroactively change accepted orders, booked projects, or accrued rights without agreement. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
16. CONTACT
Two Kings Glass
Email: justin@twokingsglass.com
Phone: (724) 415-6641
For order or project concerns, include your name, order number or project reference, and a description of the issue. Contact us for authorization before shipping any return to this address.
PRIVACY POLICY — SEPARATE PAGE DRAFT
Last updated: October 6, 2026
PUBLICATION NOTE: The original attachment also contained a Privacy Policy. The following revised draft removes conflicting statements and adds media-client information. Before publishing this separate policy, confirm that it accurately describes your actual Shopify settings, installed apps, analytics, advertising, email practices, service providers, and applicable privacy obligations. This note is editorial and should not appear on the public page.
1. ABOUT THIS POLICY
This Privacy Policy describes how Two Kings Glass handles personal information in connection with twokingsglass.com, product orders, inquiries, and creative-service projects. It does not cover third-party websites or services that have their own privacy policies.
2. INFORMATION WE HANDLE
Information you provide may include your name, contact details, billing and shipping addresses, account information, order details, correspondence, and project requirements. Media projects may involve client-supplied files, photographs, recordings, likenesses, voices, participant permissions, and other production materials.
Payment information is handled through the payment services used for the transaction, subject to their terms and privacy practices. Do not send full card numbers or sensitive payment credentials by ordinary email.
Our website platform and any enabled tools may process technical information such as IP address, browser or device information, page activity, and cookie identifiers. The information collected depends on the services and settings actually in use.
3. HOW INFORMATION IS USED
We use information to respond to inquiries, process orders and payments, arrange shipping, plan and deliver projects, communicate about revisions and schedules, provide support, maintain business records, and help prevent fraud or misuse.
Marketing communications are subject to applicable consent requirements. You may unsubscribe using the instructions in a marketing message. Transactional communications about existing orders or projects may continue where appropriate.
4. SHARING INFORMATION
Information may be shared as necessary with service providers supporting website operations, payments, shipping, file delivery, communications, and project production. We may disclose information when required by law or reasonably necessary to protect lawful rights or address fraud and security concerns.
Public release of project materials and portfolio use follow the project agreement and required permissions. Do not provide third-party personal information or production materials unless you have authority to share them for the intended purpose.
5. COOKIES AND WEBSITE TOOLS
Cookies and similar technologies may support checkout, shopping carts, account features, preferences, security, and any enabled analytics or advertising functions. Available controls depend on your browser and the website's configured privacy settings. Disabling some cookies may affect site functionality. Any required consent or opt-out options must be provided based on the tools actually deployed and applicable law.
6. RETENTION AND SECURITY
Information is retained as needed for orders and projects, business records, legal obligations, and other legitimate purposes. Media file availability and archival retention follow agreed project terms. We use reasonable safeguards appropriate to the information handled, but no online system or transmission method is completely secure.
7. YOUR REQUESTS
Contact justin@twokingsglass.com to request access, correction, or deletion of personal information, or to ask about applicable privacy choices. Requests are handled in accordance with applicable law, including identity verification and any legal retention exceptions.
8. MINORS
Our purchasing and booking services are intended for adults. Any age-restricted products follow the eligibility terms above. Where an agreed media project involves minors, appropriate parent or guardian permissions must be arranged. We do not knowingly collect information directly from children under 13 through the website; contact us if you believe such information has been provided.
9. UPDATES AND CONTACT
We may update this policy and will revise the date above. Any additional notice or consent required by law will be provided.
Two Kings Glass
justin@twokingsglass.com
(724) 415-6641